Our commitment to maintaining the privacy and confidentiality

We understand that asking for financial support requires a great deal of trust. We are committed to protecting your privacy and handling your personal information with the utmost care and confidentiality.

What information do we collect?
To process your request for a gift, we collect your name, contact details, and proof that you live in Costessey. To understand your needs, we also ask for a brief explanation of your financial situation and, in some cases, basic details of your income or specific bills.

How do we use your information?
We only use your information to assess your eligibility for a grant and to arrange payment if your application is successful. We do not use your data for marketing or any other purposes.

Who sees your data?
Access to your information is strictly limited to our small team of Trustees. Because we are a local charity, we maintain a “need to know” policy to ensure your privacy is protected within the community. We will never share your details with your neighbours, the local council, or any third parties without your explicit permission, unless we are legally required to do so.

How long do we keep your records?
If your application is unsuccessful, we securely destroy your information after [3/6 months]. If you receive a gift, we keep a record of the transaction for [number, e.g., 6] years to meet our legal requirements as a registered charity.

Your rights
You have the right to ask what information we hold about you, or to ask us to delete your information at any time.

What other information do we compile? 
In addition to that given on your registration form, our computers automatically retrieve information on your browsing behaviour through the site. This is used only in aggregate form; no individual user is identified. We can recognise visitors’ IP address and their country but we cannot identify their email addresses or any other personal information. This information is collected by ‘cookies’ – for further information about cookies, their use and details of how to disable them (disabling cookies will restrict the full use of this site) please visit http://www.cookiecentral.com/c_concept.htm

We will not make the statistics we compile about visitors to our web site available to other organisations. This aggregated data lets us track usage and generate reports on how the site is being used by visitors. This data is analysed internally to improve the service we provide to you.

Getting in touch with us If you have any questions about this privacy statement or the practices of this site, please use the contact form.